User Data and Privacy Agreement

User Data and Privacy Agreement

Effective Date: January 2025
Company: Letters from Humanity, LLC (“we,” “us,” “our”)
Registered in: New York, United States

1. Overview

This User Data and Privacy Agreement (“Privacy Policy”) explains how we collect, use, and protect your personal information when you visit our website (the “Site”) or use our letter mailing services (the “Service”).

By using our Site or Service, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect only the information necessary to process orders, deliver letters, and maintain customer relationships. This may include:

  • Contact Information: Name, email address, billing address, and mailing address.

  • Payment Information: Processed securely by third-party payment processors (we do not store credit card details).

  • Account Information: If you create an account or subscription, we store basic profile information (name, email, subscription preferences).

  • Technical Data: Browser type, device information, and IP address for analytics and site functionality.

We do not sell, rent, or trade personal information.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and subscriptions.

  • Communicate with you about your purchases, deliveries, or account.

  • Improve the Site and customer experience.

  • Comply with legal obligations and prevent fraudulent activity.

We do not use personal data for unrelated advertising or profiling.

4. Data Storage and Security

We take reasonable technical and administrative measures to protect your personal data against unauthorized access, loss, or misuse.

  • Personal information is stored on secure servers with restricted access.

  • Payment information is processed through compliant third-party providers (e.g., Stripe, PayPal) using encrypted channels.

  • Only authorized team members may access customer data for order and delivery purposes.

While we take security seriously, no online system is entirely immune from risk, and you acknowledge that you provide information at your own discretion.

5. Data Sharing and Third Parties

We share data only as necessary to provide our Service:

  • Payment Processors: To complete transactions securely.

  • Postal Carriers: (USPS) to deliver your letters.

  • Email Platforms: To send order confirmations, service updates, or customer support responses.

We do not authorize these third parties to use your information for any purpose other than providing services on our behalf.

6. Cookies and Analytics

Our Site may use cookies and analytics tools to enhance functionality and measure performance. Cookies do not contain personally identifiable information. You can adjust your browser settings to refuse cookies if preferred, though some features may not function properly.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

  • Basic account and transaction records may be stored for legal or accounting compliance.

  • You may request deletion of your personal data at any time (see Section 9).

8. Email Communications

By placing an order or creating an account, you consent to receive transactional emails related to your purchase or subscription.
You may also choose to receive occasional updates or newsletters; you can unsubscribe at any time by following the link in our emails.

9. Your Rights

If you are a U.S. resident, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for communications at any time.

To exercise these rights, please contact us at hello@lettersfromhumanity.com with “Privacy Request” in the subject line.

10. Children’s Privacy

Our Site and Service are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that information has been collected from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of the Site after any updates constitutes acceptance of the new terms.

12. Contact Information

For privacy-related questions or data requests, please contact:
Letters from Humanity, LLC
Email: hello@lettersfromhumanity.com
Mailing Address: 1350 Ave of the Americas, Fl 2, New York, NY 10019, United States