Terms & Conditions

Terms and Conditions

Effective Date: January 2025
Company: Letters from Humanity, LLC (“we,” “us,” “our”)
Registered in: New York, United States

1. Acceptance of Terms

By accessing or using this website (the “Site”) or purchasing our letter mailing services (the “Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not use the Site or the Service.

We may update or modify these Terms at any time without prior notice. Your continued use of the Site or Service constitutes your acceptance of any changes.

2. Description of Service

We create, print, and mail original letters to subscribers and customers through the United States Postal Service (USPS).

All letters are authored, printed, and mailed by us.

Letters are available as individual purchases or through subscription plans.

The Service is available only within the United States; we do not offer international delivery.

3. Order Process

Orders are placed through our website. By submitting an order, you confirm that:

  • All information provided, including recipient name and address, is accurate and complete.

  • You are of legal age to enter into a binding agreement.

Once an order or subscription is confirmed, we begin processing immediately. Orders cannot be changed or cancelled once processing has begun.

4. USPS Delivery Disclaimer

We rely on the United States Postal Service for physical delivery of all letters. While we ensure each letter is correctly prepared and mailed, we cannot guarantee USPS delivery times or outcomes.

  • We are not responsible for delays, damage, or delivery failures once mail has entered the USPS system.

  • If a letter is lost in transit, we will mail a replacement letter at no additional charge.

  • We do not provide refunds or cancellations once mailing has begun.

5. Service Availability

We reserve the right to modify, suspend, or discontinue the Service (in whole or in part) at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

6. Intellectual Property

All letters, text, images, and creative materials provided through the Site or Service are the exclusive property of Letters from Humanity, LLC and are protected by copyright and trademark laws.
Customers may not copy, reproduce, distribute, or otherwise use any part of our letters or Site content without express written permission.

7. Prohibited Use

You agree not to:

  • Copy, reproduce, or distribute our letter content or intellectual property.

  • Misrepresent your identity or claim affiliation with us without authorization.

  • Interfere with or disrupt the security, availability, or integrity of the Site or Service.

  • Use the Site for any unlawful or harmful purpose.

We reserve the right to restrict or terminate access to the Site or Service for any violation of these Terms or applicable law.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from use of the Site or Service.

  • Our total liability for any claim shall not exceed the amount paid for the specific letter or subscription in question.

  • We are not responsible for USPS delays, loss, or mishandling once mail is accepted by USPS.

9. Indemnification

You agree to indemnify and hold harmless Letters from Humanity, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Site or Service or violation of these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in New York.

11. Contact Information

For questions regarding these Terms, please contact:
Letters from Humanity, LLC
Email: Hello@lettersfromhumanity.com
Mailing Address: 1350 Ave of the Americas, Fl 2, New York, NY 10019, United States