Shipping, Refunds, and Cancellations

Shipping, Refunds, and Cancellations Policy

Effective Date: January 2025
Company: Letters From Humanity, LLC (“we,” “us,” “our”)
Registered in: New York, United States

1. Overview

This Shipping, Refunds, and Cancellations Policy (“Policy”) explains how Letters From Humanity, LLC handles the preparation, mailing, and customer support process for our printed letters.
By purchasing from our website, you acknowledge that you have read and agreed to the terms outlined below.

2. Shipping Method

All letters are mailed through the United States Postal Service (USPS) using standard First-Class Mail.
We currently ship within the United States only and do not offer international delivery.

3. Processing Time

  • Orders are typically processed and mailed within 5–7 business days of purchase, unless otherwise noted.

  • Subscription letters follow their designated mailing schedule.

  • Processing times may vary during holidays or periods of high volume.

You will receive an email confirmation once your letter has been mailed.

4. Delivery Time and Responsibility

USPS delivery times vary by destination and are typically 3–10 business days after mailing.
While we ensure each letter is prepared and mailed on time, delivery times are not guaranteed and may be affected by USPS delays, weather, or regional mail conditions.

Once a letter has been accepted by USPS, it is considered delivered into the postal system. We are not responsible for delays, damage, or non-delivery caused by USPS.

If you believe your letter has been lost in transit or not delivered, please contact us at pleasehelp@lettersfromhumanity.com with your order number and mailing details. Our team will review and respond with appropriate next steps.

5. Address Accuracy

Please ensure that all recipient information, including name and mailing address, is complete and accurate when placing your order.
We cannot issue refunds or resend letters delayed or lost due to incorrect or incomplete address information provided at checkout.

6. No Refund Policy

All sales are final. Because each letter is individually printed, prepared, and mailed, we do not offer refunds once an order or subscription has been processed.

Refunds will not be issued for:

  • Change of mind after purchase.

  • Incorrect address information.

  • Delays or non-delivery caused by USPS or other carrier issues.

  • Subscription cancellations after a billing cycle has begun.

7. Cancellations

Orders and subscriptions begin processing immediately after confirmation.

  • Individual Orders: Cannot be cancelled once processing has begun.

  • Subscriptions: You may cancel your subscription at any time to prevent renewal. However, cancellations apply only to future billing cycles — not to orders already processed or charged.

Instructions for managing or cancelling a subscription are provided in your account or confirmation email.

8. Service Changes or Discontinuation

We reserve the right to modify, pause, or discontinue any part of the Service at any time. If a change affects an active subscription, we will notify affected customers and provide appropriate options for continuation or closure.

9. Contact Information

For questions or assistance regarding shipping, refunds, or cancellations, please contact:
Letters From Humanity, LLC
Email: pleasehelp@lettersfromhumanity.com
Mailing Address: 1350 Ave of the Americas, Fl 2, New York, NY 10019, United States

Last Updated: November 2025